Tonya Brash

Remote energy work for people who want support without having to explain themselves

Terms of Service

These terms govern your use of this website and the services I offer. By using this website or booking a service, you agree to these terms.

Last updated: 17th April 2026

1. About These Terms

These terms apply to:

  • Your use of the tonyabrash.com website
  • Booking and receiving Personal Energy Support
  • Booking and receiving the Remote Home Energy Reset
  • Any other services I offer

If you don’t agree with these terms, please don’t use this website or book services.

2. Services Offered

I offer remote energy work including:

  • Personal Energy Support – Remote assessment and vibrational remedy prescription
  • Remote Home Energy Reset – Remote assessment and clearing of properties

Full details of each service are provided on the relevant service pages.

All services are provided remotely. I do not currently offer in-person appointments.

3. Booking and Payment

How to book:

For Personal Energy Support:

  1. Complete the booking form on my website (includes your information, medical history, and all necessary consents)
  2. I will review your submission and do an initial dowsing assessment
  3. If I need more information, I’ll email you with specific follow-up questions
  4. Once I have what I need (and confirm I can help), I’ll request payment via email
  5. Make payment (£50) using Stripe or bank transfer as instructed in my email
  6. Work begins within 5 working days (Monday-Friday) of receiving payment

For Remote Home Energy Reset:

  1. Complete the booking form on my website (includes your property details, description of what’s happening, and all necessary consents)
  2. I will review your submission and provide an initial assessment score (out of 100) indicating the level of clearing needed
  3. If I can help, I’ll email you requesting a property plan or floor plan (can be hand-drawn, architectural drawing, or photograph of a sketch)
  4. If you requested a conversation, we’ll arrange a brief discussion (phone, WhatsApp, or email exchange)
  5. I’ll confirm the cost (usually £120, may be adjusted for large or complex properties)
  6. Make payment using Stripe or bank transfer as instructed in my email
  7. Work begins within 5 working days (Monday-Friday) of receiving payment

Payment:

Accepted methods:

  • Stripe payment link (recommended)
  • Bank transfer

When payment is requested:

For Personal Energy Support:
Payment is requested after I’ve reviewed your initial submission, completed any necessary follow-up questions, and confirmed I can proceed with your work.

For Remote Home Energy Reset:
Payment is requested after I’ve reviewed your booking form, provided an initial assessment, requested and received your property plan, and (if applicable) had the optional conversation with you.

Payment must be received before I begin the main work.

Prices are stated in GBP (£).

What happens after booking:

For Personal Energy Support:

  • Once you’ve submitted your form, I will review it and do an initial dowsing assessment (usually within 2-3 days)
  • If I need more information, I’ll email you with specific follow-up questions
  • Once I have what I need, I’ll request payment (£50)
  • After payment is received, I will begin the main work within 5 working days (Monday to Friday – weekends not included)
  • You’ll receive your remedy (pills by post or audio file) and written pattern summary
  • Support is available if you have questions about the remedies or your response to them
  • If I determine I cannot help with your situation, I will let you know before requesting payment, or will provide a full refund if payment has already been made

For Remote Home Energy Reset:

  • Once you’ve submitted your form, I will review it and provide an initial assessment score (out of 100) within 2-3 days
  • If I can help, I’ll request a property plan via email
  • If you requested a conversation, we’ll arrange this before payment
  • Once I have your property plan, I’ll confirm the cost and request payment (£120, or adjusted amount for large/complex properties)
  • After payment is received, I will begin work within 5 working days (Monday to Friday – weekends not included)
  • I’ll keep you informed of progress during the clearing
  • You’ll receive a full written report within 2 weeks (or I’ll let you know if it will take longer)
  • I’ll complete a follow-up check 2 weeks after sending the report and send you a brief update

4. Cancellation and Refunds

Your right to cancel:

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of booking a service.

However: If you agree to the service starting within this 14-day period, you may lose your right to cancel once the work has begun.

For Personal Energy Support:
Payment is requested after initial assessment and any follow-up questions. Once you make payment, work typically begins within 5 working days (Monday to Friday). By making payment, you are consenting to work starting before the 14-day cancellation period ends.

For Remote Home Energy Reset:
Work begins within 5 working days (Monday to Friday) of receiving payment. By making payment, you are consenting to work starting before the 14-day cancellation period ends.

How cancellation works:

If you cancel before work begins:

  • You’ll receive a full refund
  • Contact me in writing (email is fine) to cancel

If you cancel after work has begun:

  • You may not be entitled to a refund, as the service will have been partially or fully provided
  • Each case will be considered individually

If I need to cancel:

  • You’ll receive a full refund
  • I’ll let you know as soon as possible

Refund process:

  • Refunds will be issued within 14 days of cancellation
  • Refunds will be made using the same payment method you used

If I cannot provide the service:
If, after reviewing your information, I determine I cannot provide appropriate support for your situation, I will let you know before requesting payment. If payment has already been made, you will receive a full refund within 14 days.

Requesting early deletion of records:

  • This is covered in the Privacy Notice
  • You can request deletion of your records, but I may need to refuse if I have legal obligations to retain them (such as insurance requirements)

5. What I Expect From You

When you book a service, you agree to:

  • Provide accurate information about yourself or your property
  • Respond to any questions I need to ask to complete the work
  • Read and understand how I work (as explained on the website)
  • Understand that results vary and are not guaranteed

Who can submit a request:

For Personal Energy Support:

  • You can submit a request for yourself (if you are an adult)
  • You can submit a request for a child in your care (under 18)
  • You cannot submit a request for another adult unless they have given you explicit written permission to do so on their behalf

Personal Energy Support requires the individual’s consent and engagement. Requests submitted without proper consent or permission may be declined.

If booking for a child:

  • For children under 12: Parent or guardian consent is required
  • For children aged 12 and over: Both the child’s consent and parent/guardian consent are required

Important note about astrological assessment:
I may use astrological information as part of the dowsing process for Personal Energy Support. However, I am not a qualified astrologer and will not interpret your birth chart for you. I use dowsing to assess whether there are specific issues affecting you from your birth chart or current transits.

For Remote Home Energy Reset:

You must either own or rent the property for which you’re requesting clearing. You confirm this when you complete the booking form.

You also agree:

  • Not to use the website in any way that could damage, disable, or impair it
  • Not to attempt to gain unauthorized access to any part of the website
  • To respect my intellectual property (see section 7)

6. What You Can Expect From Me

I will:

  • Provide services with reasonable care and skill
  • Work in accordance with my professional standards as a member of the Alliance of Registered Homeopaths (ARH)
  • Keep your information confidential in line with the Privacy Notice
  • Respond to enquiries and concerns in a timely manner
  • Be honest about what I can and cannot help with

7. Limitation of Liability

Important: Please read this section carefully

I am not a medical doctor. I do not diagnose or treat medical conditions in a conventional sense. I work with vibrational remedies and energy patterns.

You should not:

  • Stop taking prescribed medication without consulting your GP
  • Delay seeking medical treatment for serious health concerns
  • Rely on my services as a substitute for medical care

I cannot guarantee specific outcomes. Energy work affects people differently, and results vary. Some people experience significant shifts, others notice subtle changes, and some notice nothing at all.

My liability is limited as follows:

I accept liability for:

  • Death or personal injury caused by my negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

I do not accept liability for:

  • Any loss or damage that was not foreseeable when you booked the service
  • Any loss or damage caused by your failure to provide accurate information
  • Any business losses (loss of profits, business interruption, loss of opportunity)
  • Any decision you make based on the information or services I provide

Professional indemnity insurance:
I hold professional indemnity insurance in line with ARH requirements.

8. Intellectual Property

All content on this website (text, images, design) is owned by me or used with permission.

You may:

  • View and print pages from the website for personal use
  • Share links to the website

You may not:

  • Copy, reproduce, or republish content from the website without permission
  • Use content for commercial purposes
  • Modify or adapt content from the website

The services I provide (remedy prescriptions, reports, written summaries) are for your personal use only. You may not share them publicly or use them commercially without my permission.

9. Links to Other Websites

This website may contain links to external websites. I am not responsible for the content or privacy practices of external sites.

10. Changes to These Terms

I may update these terms from time to time. Changes will be posted on this page with an updated date.

If I make significant changes that affect services you’ve already booked, I’ll notify you directly.

Continued use of the website after changes are posted means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of Scotland and the United Kingdom.

Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

12. Complaints and Disputes

If you have a complaint about my services:

  1. Contact me first: Most issues can be resolved through direct communication
  • Email: tonya@tonyabrash.com
  • Phone: 07794348889
  1. If unresolved: You can contact the Alliance of Registered Homeopaths
  • Website: www.a-r-h.org
  • They provide a complaints procedure for members
  1. Alternative dispute resolution: If we can’t resolve the issue directly, you may be able to use an alternative dispute resolution service. I’ll provide details if needed.

13. Contact

If you have questions about these terms, please contact me:

Tonya Brash
Email: tonya@tonyabrash.com
Phone: 07794348889
WhatsApp: 07794348889

Summary (Plain Language)

In plain language, these terms mean:

  • You can cancel within 14 days unless work has already started
  • I’ll provide services professionally and keep your information safe
  • I’m not a doctor and can’t guarantee specific results
  • My liability is limited in line with standard professional practice
  • This website and its content belong to me
  • These terms are governed by Scottish law
  • If there’s a problem, contact me first

If anything in these terms is unclear, please ask before booking.